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Thrupps has 110 years experience in the delivery of food and
groceries to your home or office. We believe that we deliver a complete service
together with an extensive range of products, and over all these years have
developed an understanding of the particular needs of our customers. We have a
constant supply of goods no matter what the season, and each department can
provide specialist advice on availability of your special requests. Our website
together with our call centre service staff are qualified to provide
assistance, so give the service a try – we will surprise you with how easy it
is to receive your delivery and just how much time and effort is saved for a
minimal charge.
THRUPPS HAMPER,
FLOWER AND GIFT SERVICE “A gift for any occasion”
Thrupps will help you select a gift, hamper or flowers –
appropriate for any occasion.
We will ensure that your gift is appropriately wrapped or
packaged together with a hand written card (with the wording you have chosen)
before delivery or collection. This tried and tested service is well used and
designed to accommodate your specific needs when you are unable to do it
yourself. You can save time and effort with a mere instruction to us.
CALLING ORDER SERVICE “the ultimate timesaver’
Your specified grocery and food list will be carefully
selected and packed ready for your collection. This is a free service to our
customers – an absolute must for when you are busy
STANDING ORDERS “ Never have to worry about shopping again ”
Take the bother out of shopping for those grocery items that
are needed on a regular basis. We will co-ordinate the delivery of these items
on a pre-determined date each week or month- depending on your specific needs.
This can be altered as your requirements change.
CATERING SERVICE “let Thrupps take the effort out of entertaining”
With three food processing kitchens and a professional team
in operation, Thrupps can make catering easy, economical and efficient.
Discover the taste of wholesome Thrupps cooking, the perfection of presentation
and most importantly- the ease of it all!
WINE CLUB AND CONSULTANCY
Carol is able to answer most of your questions on wine. If
that is not enough, she
will arrange for the wine maker to add to your wine
knowledge at her wine club meetings held at Thrupps. For any request or wine
order - contact Carol at our Customer Services desk. Remember that we provide a
10% Discount on caselots.
GIFT SHOP REGISTRY AND GIFT SERVICE
Your Wedding list or Gift suggestions for any occasion can
be co-ordinated by our Gift Shop. This shop is a true Alladin’s Cave stocked
with gifts from all over the world.
FRESH MEAT, POULTRY, SEAFOOD, AND DELI SPECIAL REQUESTS
Our Butchers and Chefs are always available to discuss any
special cut or prepared food.
HOW TO PLACE YOUR ORDER
Advise us by phone (011 268 0298), fax (011 268 0349), email (shop@thrupps.co.za) or visit our website
on www.thrupps.co.za to provide us with
your requirements. We are also willing to collect your order or you could advise
us in store at the Thrupps Centre in Illovo.
INFORMATION REQUIRED WHEN PLACING AN ORDER
Your Thrupps Account number ( Credit card and COD customers
also have a number)
Name of person placing order and name of account holder if
not the same.
Delivery address and contact number.
Where relevant please provide additional information or
instructions ( eg: order number)
DEADLINES FOR DELIVERY AND TIMING OF DELIVERIES
If you place your
order before 11am.,you will receive your order the same day or at a specified
courier time outside of our normal delivery area in Johannesburg.
If you require an order first thing next morning, place your
order before 16h00.
Orders placed before 09h30 on a Saturday will be delivered
the same day.
Naturally you may specify which day delivery is required (
Except Sundays ).
GENERAL TIPS WHEN PLACING AN ORDER
Be as specific as you can with brand, description, quantity
and size of product required.
( We will use our best judgement unless you specify “ no
substitutes”.)
We will attempt to contact you to clarify your requirements
should it be necessary.
Please use exact size and quantity ( 350ml or 2.5kg ) rather
than “large” or “small”.
Call on our helpdesk (phone or instore)to get assistance in
setting up your online ordering
Our helpdesk can also provide advice on our Standing, Gift
or Calling order services.
Try to avoid month end
and Fridays for large orders (generally these times are busier ).
Consolidate your orders so as to take advantage of the cost
structure, which is 10% of the value of groceries purchased with a
minimum of R15.00 and a maximum
cost of R45.00 per delivery.
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