Helpline
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·  Office hours


·  What is thrupps.com?

 
·  Can I place my orders by phone, fax or e-mail?

 
·  How do I shop with Thrupps?

 
·  Is my personal information kept confidential?

 
·  How do I make a return?

 
·  What are Thrupps's delivery details?

 
·  What is the delivery going to cost me?

 

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·  How do I buy something?

 
·  Why do I need to log on?

 
·  How do I know whether I'm registered or not?

 
·  What is the difference between Logon and Register?

 
·  Why do I need to register with Thrupps?

 
·  What ar variablee mass (pay per weight) items? And why, when I choose one, do I see the maximum amount I can pay for it?

 


 


Our office hours are:

Monday to Friday: 07h45 to 18h00
Saturdays: 08h00 to 14h00
Sundays: 08h00 to 13h00

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What is thrupps.com?

Thrupps is South Africa's first online grocer committed to delivering your local and imported household grocery brands and the freshest produce and organic products available to your door - your one-stop destination that enables you to both fill the freezer and pantry and ensure that you have those last minute items that you need for the dinner tonight - all without ever having to leave your home or office.
Thrupps will do your shopping for you, and deliver it to your door at a time convenient to you, sparing you the hassle of getting to the shops, finding parking and negotiating busy aisles.
(Thrupps prices are the same on the site as they are in-store.)


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Can I place my orders by phone, fax or e-mail?
Absolutely! Simply write out your grocery list and either phone it through to (011) 268 0298, fax it to (011) 268 0349, or e-mail it to shop@thrupps.co.za. Remember to write your account number, delivery address and instructions, and contact number on your order and we'll process it for you.

 


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How do I shop with Thrupps?
Existing Account Customers:
1. Logon using the Username and Password allocated to you
2. Shop
3. Check Out


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Is my personal information kept confidential?
Yes, your information is kept strictly confidential and is never disclosed to third parties.
Click here to read our Privacy Pledge.


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How do I make a return of groceries back to thrupps?
To return a product you've purchased from Thrupps, contact Customer Services, who'll be happy to assist you.


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What is the Thrupps delivery schedule?
In Johannesburg
Monday to Friday: Order before 11h00, delivery same day, or later, if specified.
Saturday: Order before 9:30, delivery same day.
In other centres-
(South Africa only) - delivery next day, or later if specified.


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What is the delivery going to cost me?
In Johannesburg-
The delivery charge is 10% of the total cost of the order with a minimum of R15.00 and a maximum of R45.00.
In other centres-
Dependant on courier delivery costs in each case. Ask us to advise before despatching.


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How do I buy something?
It's really simple. Just find the product you're looking for, add it to your shopping cart, then click on Check Out when you're ready to purchase what you've added, and follow the instructions.


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Why do I need to log on?
Once you've opened an account with Thrupps, the next time you visit us you'll need to log on to be able to Add products to the Shopcart, or to your Favourites list, or to access your Favourites lists. This helps us to confirm who you are, and speeds up your Check Out process (For instance, we'll already know your delivery address details.).

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How do I know whether I'm registered or not?
You're registered with Thrupps if you've gone through our once-off Account Application process. Here, we ask you for a number of things - including your name and contact details - so you can start shopping with us - much like opening an account at a store. (You won't be able to go through Check Out unless you're registered.) You'll then be able to use your password to log on the next time you visit the site, which will help us confirm who you are. So if you don't have a password yet, you're probably not registered. If not, and you'd like to open an account with us now, click here.


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What is the difference between Logon and Register?
Register
Registering with Thrupps is a once-off process, where we ask you a number of questions to enable you to start shopping with us.
Log On
Once you've registered with us, you'll have a user name and password. You can then use them to log on to www.thrupps.com when you next visit us. Logging on enables us to confirm who you are, and lets you shop and store Favourites lists.


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Why do I need to register with Thrupps?
We ask you to open an account with Thrupps to enable us to confirm your details before you start shopping with us. It's a once-off process after which you'll have a user name and password that you can use to log on to the site the next time you visit us.


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What are variable mass (pay per weight) items? And why, when I choose one, do I see the maximum amount I can pay for it?
When you're in a shop, and you're faced with a choice of several different weight options for a product (e.g. 450 grams vs 375 grams of mince), you're able to choose which one you'd like at your leisure. When you shop online, however, you're essentially allowing us to make that choice for you. Because of this, we need to give you an estimate of the costs of random mass items. We'd rather our estimate reflect the highest price you can pay for a particular variable mass item (and you'll almost certainly pay lower), so that what you're charged never exceeds the order total you're given at Check Out.


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Thrupps grocery and specialist departments offer a wide selection of the finest local and imported products.

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